Troubleshooting

Fixes for issues you might hit while using khata.tech, and how to reach support when you're stuck.

Sign-in issues

• Forgot password — use Forgot password? on the sign-in screen to reset it by email.
• Google sign-in doesn't match your existing account — sign in with the same method you originally signed up with (email/password or Google); they're not automatically linked.

Stock won't go negative

If an order or stock adjustment is rejected, it's usually the negative-stock guard — khata.tech won't let a product's stock drop below zero. Check the Inventory tab for the product's current stock before retrying, and adjust it first if the on-hand count is wrong.

An order's stock/invoice didn't update together

Confirming an order is atomic — stock decrement and invoice creation happen as one operation. If you see an invoice without a matching stock change (or vice versa), that's unexpected — contact support with the order number.

A number field shows the wrong currency or timezone

Check Settings → Business → Locale & currency — this controls the default currency and time zone for the whole workspace, not per-user.

Still stuck

Contact support from within the app. Include your workspace name and, if relevant, the order/invoice number — it'll get you a faster answer than a general description.